How to Unlock Samsung Galaxy F14 5G Phone without Any Data Loss

How to Unlock Samsung Galaxy F14 5G Phone without Any Data Loss

Peter Lv12

How to Unlock Samsung Galaxy F14 5G Phone without Any Data Loss

In today’s digital age, our Android phones serve as the primary hub of our lives, holding a treasure trove of personal and professional data. Yet, the frustration of being locked out due to forgotten passwords or malfunctioning security features can be overwhelming, compounded by the fear of data loss during the recovery process. However, there’s a beacon of hope - a way to unlock your Android phone without any data loss. In this comprehensive guide, we will explore the latest techniques, tools, and methods to regain access to your Android device safely without a password, PIN, or fingerprint. Let’s dive into it now.

Part 1. How to Unlock Samsung Galaxy F14 5G Phone with Dr.Fone - Screen Unlock (Android)

If you or someone accidentally forgot or mistyped/misentered your lock password and caused it to lock permanently, of course, you will find ways to unlock it at first. But if you are not connected to the internet, or did not register a Google account for your device, your last resort would be to factory reset your device. That will totally wipe everything you have and save it on your device. If you want to unlock your lock screen without having to worry that your device data will be erased, Dr.Fone - Screen Unlock (Android) is your phone unlocking software .

Safe downloadsafe & secure

Note: This tool temporarily support unlocking part of Samsung and LG locked screen without losing data, but other Android phone will be wiped all data if you try to unlock the screen with Dr.Fone - Screen Unlock (Android).

Dr.Fone - Screen Unlock (Android)

Remove 4 Types of Android Screen Lock without Data Loss

  • It can remove 4 screen lock types - pattern, PIN, password & fingerprints.
  • Only remove the lock screen. No data loss at all.
  • No tech knowledge asked. Everybody can handle it.
  • Work for Samsung Galaxy S/Note/Tab series and LG G2/G3/G4.

4,464,578 people have downloaded it

Steps on How to Unlock an Android Phone with Dr.Fone - Screen Unlock (Android)

Step 1. Connect your Android phone to your PC with Dr.Fone installed, then run the program.

Step 2. Then, you should see the “Screen Unlock” tool, so proceed into it. After that,  click “Android” > “Unlock Android Screen.”

Dr.Fone home

Step 3. Then choose “Remove without Data loss” to unlock part Samsung/LG devices without data loss and find your device model.

Dr.Fone android Lock Screen Removal

Step 4. Follow the instructions on the program to get the Android phone into “Download Mode.”

  • 1. Power off the phone.
  • 2. Press and hold volume down + home button + power button at the same time.
  • 3. Press the volume up to enter download mode.

Dr.Fone android Lock Screen Removal

Step 5. The loading process will take you a few minutes because it is going to verify first your device’s compatibility.

Dr.Fone removing lock screen

Step 6. Wait until everything is done. You should then see your device already has no lock screen.

Dr.Fone lock screen removed

That’s how to unlock an Android phone with just one click using Wondershare’s Dr.Fone. If your device is not Samsung or LG, you can use a more advanced mode to unlock your phone .

Part 2. How to Unlock Android Phone with Aroma File Manager (with Data Loss)/h2>

If you weren’t able to open your Wi-Fi or data connection or enable USB Debugging, this is the way for you to unlock your lock screen. This could be a bit complicated, but it should work.

Steps are provided below, and please follow the step-by-step guide carefully to avoid a boot loop or any other damage.

Step 1. Download Aroma File Manager on your PC. This is a tool that unlocks Android phones. Android users can use it for free.

Aroma File Manager download page

Step 2. Go to your Downloads folders and copy the downloaded zip file.

Copy Aroma zip file

Step 3. Plug into your PC a memory card that you can insert into your phone later. Then, go to your list of connected devices and select the memory card.

open memory card on pc

Step 4. Paste the copied Aroma zip file. Once copied, eject it from your PC, then insert it into your Android device.

Paste aroma file manager

arom file manager pasted

Step 5. Enter Recovery Mode for your device. Each Android device has its own ways of entering recovery mode, so take a look at this link and find your device.

Enter recovery mode android

Step 6. When you are already in Android Recovery Mode, use your volume keys to navigate to ‘’apply update from external storage’’, then select the zip file you copied a while ago. It will be flashed on your device.

Android system recovery

Step 7. After it, restart, and recovery mode will reopen as Aroma File Manager, so go to its settings and select ‘’Automount all devices on start’’, then restart. Back in Aroma File Manager, go to the directory data>system. Check if the ff. exist. If they do, delete them. Then restart again.

  • gesture.key (pattern) / password.key (password)
  • locksettings.db
  • locksettings.db-shm
  • locksettings.db-wal
  • signature.key
  • sparepassword.key

arom file manager

Now you have your device booted up, and your Android lock screen is still locked, just gesture in or enter anything. It will be unlocked. And that’s how to unlock an Android phone using your device.

Part 3. How to Unlock Android Phone Using Minimal ADB and Fastboot (with Data Loss)

If you weren’t able to connect to the Internet, but you, fortunately, enabled your USB Debugging option before your device was locked, the ARONSDB tool from the Android SDK package can help you unlock your Android phone.

Here is the step-by-step guide for you to follow

Step 1. Go to Minimal ADB and Fastboot download page.

Minimal adb and fastboot dowload page

Step 2. Download the tool’s latest version.

Minimal adb and fastboot downloaded

Step 3. Open the downloaded Minimal ADB and Fastbootzip file and install it.

Minimal adb and fastboot installer zip

Minimal adb and fastboot setup

Minimal adb and fastboot installation complete

Step 4. Make sure your device is connected, then go to the Minimal ADB and Fastboot installation directory.

This PC [Win 8& 10] or My computer [Windows 7 & below]> Local Disk (C:) [primary drive]> Program Files [for 32-bit] or Program Files (x86) [for 64-bit] > Minimal ADB and Fasboot.

Local Disk

Program Files (x86) folder

Minimal adb and fastboot folder

Step 5. Inside the folder, hold the Shift key on your keyboard, then right-click your mouse. An additional “Open command window here” will appear so select that.

Minimal adb and fastboot open command

Step 6. ADB terminal will pop out. Now, the first is to type in ADB devices. This is to check if your device is recognized by ADB. If there is no device listed below, try to remove and reconnect your Samsung Galaxy F14 5G and retype the command. If there are listed devices already, proceed.

Minimal adb and fastboot command window adb devices command

Step 7. Finally, type in the following commands one by one. These commands will remove your lock screen.

  • adb shell
  • cd /data/data/com.android.providers.settings/databases
  • sqlite3 settings.db
  • update system set value=0 where
  • name=’lock_pattern_autolock’;
  • update system set value=0 where
  • name=’lockscreen.lockedoutpermanently’;
  • .quit

Minimal adb and fastboot adb shell command

This would work if you have your USB debugging turned on before it was locked. That’s how to unlock Android using ADB.

Part 4: How to Unlock Phone via Find My Device (with Data Loss)

Google Find My Device is another handy way to unlock your locked Android device. However, it requires you to have your Google ID credentials and you have previously enabled Find My Device features. Moreover, it will erase all the data on your device. Use the following steps to unlock your Android phone via Find My Device:

Step 1: Open a web browser on a computer or another device and visit the Find My Device website. Now, sign in with the Google account that is linked to the locked Android device.

Step 2: After signing in, you will see a list of devices associated with your Google account on the left side of the screen. Select the locked Android device from the list and choose the “Erase Device” option from the menu on the left-hand side.

tap on erase device option

Step 3: You will now be asked to confirm your identity through a Google account password or using a pass-key. Afterward, follow the on-screen instructions to erase and unlock your Android device.

Part 5: How to Unlock Android Phone without Losing Data in Safe Mode

One way to unlock your Android phone without losing the data is by utilizing Safe Mode. This method works only if the screen lock you have been using is a third-party app. Since Safe Mode disables third-party apps, you can easily use it to uninstall the problematic app. Here is how to unlock an Android phone without losing data:

Step 1: On your Android device, press and hold “Power” and “Volume Down” keys together for 3 seconds. After the Power menu becomes visible, press and hold the “Power off” option.

Step 2: After a while, you will see the “Safe Mode” option on your screen with some basic instructions. Now, you can use the button to boot into Safe Mode and remove the screen lock application.

restart android device in safe mode

Part 6. How to Unlock Android Phone without Any Data Loss Using Google Account (Android 4.4 or lower)

If luckily, you left your Wi-Fi open and luckily connected to the internet, this is the easiest way to unlock your Android phone.

The step-by-step guide for you to refer

Step 1: Retry the incorrect password or pattern until the ‘’Forgotten Password/Pattern’’ appears below. Then select that.

android forgot pattern lock

Step 2: Check ‘’Enter your Google Account details’’ then tap next.

Unlock screen enter google account details

Step 3: Input your Google Account details, username, and password. You are done.

Account unlock Google

You will be given the option to input a new password or pattern right after you enter your Google account details. But if not, Google must have emailed you your temporary password or pattern that you will input to unlock your lock screen.

Forgot Pattern Lock? Here’s How You Can Unlock Samsung Galaxy F14 5G Pattern Lock Screen

Forgetting the pattern lock of a device and getting locked out of it is probably one of the most frustrating scenarios faced by Android users. Nevertheless, unlike popular operating systems, Android provides a seamless way to past the forgot pattern lock feature.

You can either try Google’s native solution or a third-party tool in case you have forgotten the pattern lock on your device and reset it. In no time, you will be able to access your device (or even someone else’s phone by following these techniques). To make things easier for you, we have provided three simple solutions to resolve forgotten patterns on Android devices.

Part 1: How to bypass forgot pattern lock using the ‘Forgot Pattern’ feature?

One of the easiest and fastest ways to fix the forgot pattern lock issue on a device is by using its inbuilt “Forgot Pattern” feature. If you are using an Android 4.4 or earlier version, then you can simply access this feature. Since users can hack an Android device just by knowing the Google credentials of the connected device, the solution was later discontinued (as it was considered a security vulnerability). Nevertheless, if your device hasn’t been updated and you are using an Android 4.4 or previous version, then you can bypass the forgot pattern lock by following these steps:

Step 1. Firstly, provide the wrong pattern to your device. It will let you know that you applied the incorrect pattern.

Step 2. On the same prompt, you can see an option of “Forgot pattern” on the bottom. Simply tap on it.

forgot pattern

Step 3. This will open a new screen, which can be used to bypass the forgotten pattern of Android. Select the option for entering the Google Account details and proceed.

Step 4. To reset the forgot pattern lock, you need to provide the correct Google credentials of the account already linked to the Samsung Galaxy F14 5G device.

enter google account

Step 5. After signing in to the interface, you will be asked to provide a new pattern lock for the Samsung Galaxy F14 5G device.

draw an unlock pattern

Step 6. Confirm your choice and set a new pattern lock on your device.

Part 2: How to get past forgot pattern lock using Dr.Fone - Screen Unlock (Android)?

One of the major drawbacks of the “Forgot pattern” feature is that it doesn’t work on new Android devices. Since most of the Samsung Galaxy F14 5G devices out there have been updated, the technique has been outdated. Therefore, you can simply take the assistance of Dr.Fone - Screen Unlock (Android) to bypass the forgot pattern lock on your device. Without causing any harm to your device or erasing its data, your device’s password or pattern would be removed.

It is a part of the Dr.Fone toolkit and is compatible with all the leading Android devices out there. It can be used to remove passwords, patterns, pins, and more. It has an easy-to-use interface and provides a simple click-through process to resolve the forgot pattern Android lock on your device. However, this tool merely retains all the data after unlocking Samsung and LG screens. Other Android locked screens can also be unlocked, and the only thing is that it will wipe all the data after unlocking.

Dr.Fone - Screen Unlock

Save You from Ending up with a Locked Phone After Too Many Pattern Attempts

  • It can remove 4 screen lock types - pattern, PIN, password & fingerprints.
  • Work for Samsung, LG, Huawei phones, Google Pixel, Xiaomi, Lenovo, etc.
  • Unlock 20,000+ models of Android phones & tablets.
  • Enable you to break your Android pattern lock without root.

4,008,669 people have downloaded it

Step 1. To start with, visit the official website of Dr.Fone - Screen Unlock (Android) and download it on your system. After installing it, launch the tool and select the option of “Screen Unlock” from the home screen.

lock screen removal

Step 2. To use its forgot pattern lock feature, you need to connect your Samsung Galaxy F14 5G to your system using a USB cable. Once your device has been detected automatically, just click on the “Android”> “Unlock Android Screen” button.

forgot pattern android - start to remove

Step 3. Select the correct phone brand. It is important to ensure phone brand correctness to prevent bricking.

forgot pattern lock - select model details

Step 4. Then, enter “confirm” in the box to tell the tool that you agree to proceed.

forgot pattern lock - confirm operation

Step 5. Now, in order to fix the forgot pattern Android issue, you need to put your device into the Download Mode. To do this, you need to ensure that your device is switched off. Once it is off, hold the Power, Home, and Volume Down buttons simultaneously. After a while, press the Volume Up button to put your device into Download Mode.

boot device in download mode

Step 6. After your device enters its Download Mode, it will automatically be detected by the interface. It will start downloading the needed recovery packages to resolve the issue. Sit back and relax, as it might take a while to download the recovery packages. Let the application process the essential operations, and don’t disconnect your Samsung Galaxy F14 5G until it is completed successfully.

unlock android pattern

Step 7. In the end, you will get a prompt like this on the screen, informing you that the password/pattern on the Samsung Galaxy F14 5G device has been removed.

unlock android pattern

That’s it! Now, you can disconnect the Samsung Galaxy F14 5G device safely and use it how you like.

Part 3: How to bypass forgot pattern lock using Android Device Manager?

To make it easier for its users to locate, lock, or erase their devices remotely, Google has developed a dedicated feature of the Android Device Manager. It is also commonly known as “Find My Device” as it is mostly used to locate a lost (or stolen) device. Though you can use this feature to ring your device, lock it, unlock it, or erase it remotely. You can access it from anywhere by providing your Google credentials and resolving the forgot pattern Android problem.

All of this can be done by following these steps:

Step 1. Launch a web browser of any device and go to the Android Device Manager website by clicking right here: https://www.google.com/android/find .

Step 2. You need to provide your Google credentials to sign in. Remember, this should be the same Google account that is linked to your device.

Step 3. After signing in, select the target Android device.

Step 4. You will get the location of the Samsung Galaxy F14 5G device with several other options (lock, erase, and ring).

lock android phone

Step 5. Click on the “Lock” button to reset its password.

Step 6. It will open a new pop-up window. From here, you can provide the new password for your device.

Step 7. After confirming your password, you can also provide an optional recovery message and phone number (if your device has been lost or stolen).

enter new password

Step 8. Save your changes and sign out of your account from Android Device Manager.

This will automatically reset the old pattern on your device to the new password.

Part 4: How to bypass forgot Samsung pattern lock using Samsung Find My Mobile

Bypassing a forgotten Samsung pattern lock using the Samsung Find My Mobile service is a method specifically designed for Samsung devices. This method allows you to unlock your Samsung device without losing any data. It’s a convenient way to regain access to your device if you’ve forgotten the pattern lock.

However, it relies on having previously set up Samsung Find My Mobile and linked your device. Here is how to unlock your Samsung device with Samsung Find My Mobile:

Step 1: Access the Find My Mobile (SmartThings Find) website using either a computer or another mobile device. Sign in using the Samsung account details linked to the locked device.

login into samsung find my

Step 2: After successfully logging in, locate the locked Samsung device. Now, click on the “Unlock” feature. Upon choosing this option, a pop-up window will appear. It will prompt you to input your Samsung account password. Once you’ve entered your password, proceed to unlock the Samsung Galaxy F14 5G device by pressing “Next.”

use the unlock feature

Part 5: How to bypass forgot pattern lock using Safe Mode

If you have locked your device using a third-party app, there exists a simple solution. You can use the Safe Mode to remove the problematic app. Safe Mode is intended for troubleshooting and disabling third-party apps. Following are the steps you need to follow to use Safe Mode to unlock your Android device:

Step 1: Initiating Safe Mode requires a simultaneous three-second press of the “Volume Down” and “Power” keys. When the power menu becomes visible, proceed to long-press the “Power Off” icon.

Step 2: In a moment, you’ll see the option “Safe Mode” replacing the other “Power Off” menu options. Proceed to boot your device into Safe Mode and uninstall the troublesome application.

enable the safe mode

Part 6: How to bypass forgot pattern lock using Factory Reset

Bypassing a forgotten pattern lock on an Android device using a factory reset is a last resort. The reason is it will erase all data on your device, including apps, photos, and settings. However, it can be an effective way to regain access to your device when other methods have failed. Here’s how to do it:

Step 1: Turn off your Samsung device and connect it to your computer. Now press and hold “Volume Up” and “Power” keys for a while. Release the keys once the Samsung Galaxy F14 5G device enters Recovery Mode.

Step 2: In Recovery Mode, use the Volume keys to navigate to “Wipe data/factory reset” and select it with the “Power” key. Confirm the action on the next screen by selecting “Factory data reset.”

choose wipe data factory reset

Wrap it up

If you have also forgotten the pattern lock on your device, then you can simply remove or reset it by following these solutions. In this way, you won’t even lose your important data files or cause any harm to your device. Without facing any unwanted setbacks, you would be able to bypass forgot pattern Android using Dr. Fone - Screen Unlock . It provides a fast, reliable, and secure solution to remove the lock screen security of an Android device in an effortless way.

Unlock Samsung Galaxy F14 5G Phone Password Without Factory Reset: Full Guide Here

In today’s fast-paced digital age, our smartphones are more than just communication devices; they are repositories of our personal and professional lives. However, there comes a time when we find ourselves locked out of our Samsung Galaxy F14 5G phones , desperately trying to remember a password or PIN that seems to have slipped our minds. The thought of a factory reset, which wipes our valuable data clean, can be daunting.

But fear not! This comprehensive guide is here to rescue you from the perils of forgotten passwords without factory reset. So, if you’re in a bind and need to regain access to your device, read on for a full guide to know how to unlock Samsung Galaxy F14 5G phone password without factory reset!

how to unlock motorola phone

Method 1: Unlock Samsung Galaxy F14 5G Phones Running Older Android OS (4.4 Or Below) With Google Security Questions

Up until Android version 4.4, you could lock your phone screen with a pattern. Google allowed you to unlock the phone by answering security questions in case you forgot the pattern. Since these may also be easily guessed by people who are in possession of your device illegally, Google deprecated this method after Android 4.4. However, the phones running Android 4.4 or lower are still allowed to be unlocked using this method. So, if you have an old Samsung Galaxy F14 5G with Android 4.4 or earlier, here is how to unlock Samsung Galaxy F14 5G phone password without factory reset:

Step 1: You may already have entered the incorrect pattern a few times. If so, simply tap the Forgot Pattern to start the process of unlocking your Samsung Galaxy F14 5G phone screen. Else, deliberately enter incorrect pattern a few times till you see the Forgot Pattern option:

unlock motorola phone with security questions

Step 2: Next, choose the option to reset the pattern by answering your Google credentials.

Step 3: Sign into the Google account that matches with the Google account on the phone.

Step 4: Lastly, create a new pattern to unlock your Samsung Galaxy F14 5G phone.

Side Tip

Now that you have unlocked your Samsung Galaxy F14 5G phone with Google security questions, we have a tip for you. For the safety and security of your data on your phone, it might be time to trade in the Samsung Galaxy F14 5G device for a newer phone with the latest Android OS. Between Android 4.4 and the Android 12 prevalent today, there have been massive security updates and code improvements that you can benefit from. It makes sense given that our phones hold a substantially large part of our personal and professional lives these days. And we are not even talking about features that you may or may not need - we are talking only from a data security point of view. Of course, you will also benefit from the massive performance improvements that have taken place thanks to hardware and software improvements over the years.

Method 2: Unlock Your Samsung Galaxy F14 5G Phone Using Wondershare Dr.Fone ( Easy & Fast)

Now, since the previous method of unlocking your Samsung Galaxy F14 5G phone was deprecated after Android 4.4, what about the phones running newer versions? How to unlock a Samsung Galaxy F14 5G phone with a newer Android version? There are still a few methods that are available to you, but the best way to unlock a Samsung Galaxy F14 5G phone is to use this nifty little app called Wondershare Dr.Fone. And you will discover that there is nothing little about this app!

Dr.Fone is a collection of several modules unified in a single interface. Each of these modules is designed meticulously to serve a purpose for your device, such as unlocking your phone, repairing your phone, erasing data from your phone or wiping the phone securely, etc. With this approach, users are never encumbered with options. Instead, they can focus on every task in the simplest, easiest manner without worrying about doing something untoward because they could not understand the software. Dr.Fone is fast, intuitive and easy to use.

wondershare drfone

Step 1: Launch Dr.Fone on your computer. Select the Screen Unlock module.

drfone screen unlock tool

Step 2: Click Unlock Android Screen.

unlock motorola phone screen lock

Step 3: Select the first option – 100% Remove Screen Lock as Samsung Galaxy F14 5G devices cannot be unlocked without data loss.

drfone screen unlock choose your brand

Step 4: Choose your phone brand carefully – Samsung Galaxy F14 5G in this case.

download recovery software to motorola phone

Step 5: Complete the instructions to download the software to your phone.

Step 6: The software will start downloading, and if everything went smoothly you will see a screen to click Remove Now.

motorola phone screen unlock

Step 7: When all is done, you will see the following:

motorola phone screen unlock process complete

Your Samsung Galaxy F14 5G phone screen is now unlocked. Click the button below to unlock Samsung Galaxy F14 5G phone password without factory reset now!

Method 3: Factory Reset Samsung Galaxy F14 5G Phones (Wipes User Data)

There is a standard factory reset built into every Samsung Galaxy F14 5G phone to allow users to erase the Samsung Galaxy F14 5G device and start over fully. This option wipes all user data and resets the phone to how you received it in the box. Naturally, this is not a preferred way, as it requires the phone to be set up all over again and that takes time. Also, all data will need to be backed up beforehand in order to restore it again. Overall, this method consumes a lot of time.

Step 1: Go to Settings > Backup & Reset.

Step 2: Tap Factory Reset > Reset Phone.

Step 3: Tap Erase Everything.

Method 4: Use Google Find My Device To Unlock Samsung Galaxy F14 5G Phones (Wipes User Data)

Google Find My Device is an online service by Google that is used to locate and track your Android devices. It works like how Apple’s Find My works for its range of hardware. Using Find My Device, you can play a sound on the Samsung Galaxy F14 5G device to locate it in the house if you have misplaced it, lock the phone in case it is lost, and wipe the Samsung Galaxy F14 5G device remotely.

Step 1: Go to https://accounts.google.com .

Step 2: Log in and go to Security > Your Devices:

unlock motorola phone with google

Step 3: Click Find A Lost Device.

Step 4: Select the Android device you want to wipe carefully if you have a few:

erase phone with google

Step 5: Click Erase Device and confirm.

Step 6: After the erasure, your device will need to be set up all over again.

Method 5: Request Service Provider To Unlock Your Samsung Galaxy F14 5G Phone

If your Samsung Galaxy F14 5G phone is tied to a service contract and you want to unlock your device to use it with other service providers, this method is for you. You can request your service provider to unlock your Samsung Galaxy F14 5G phone provided their conditions are met. Usually, they will be happy to oblige if there are no dues and the service period is over.

Bonus Tip: If You Want To Disable Screen Lock

Sometimes, you may not need to secure your device at all. For example, if you have an old device that you want to use as a media player in your car or to give to children to play games, you may not want to password-protect the Samsung Galaxy F14 5G device. This is how to disable screen lock on Android:

Step 1: Navigate to Settings > Security > Screen Lock.

Step 2: Enter the PIN or pattern.

Step 3: Choose None and confirm.

Conclusion

There are a handful of methods you can use to unlock a Samsung Galaxy F14 5G phone in case you forget the password or PIN or pattern. Especially for the old pattern-based screen locks, it is easy to unlock the phone if you know the answers to the security questions in your Google account. However, to unlock Samsung Galaxy F14 5G phone screen without password on newer Android versions, you need technical knowledge, or you can use third-party software such as Wondershare Dr.Fone. Using Dr.Fone Screen Unlock, you can unlock your phone quickly with no technical mumbo jumbo to confuse you. All you will get is a software that guides you every step of the way so you can unlock Samsung Galaxy F14 5G phone easily.


Also read:

  • Title: How to Unlock Samsung Galaxy F14 5G Phone without Any Data Loss
  • Author: Peter
  • Created at : 2024-06-08 21:24:46
  • Updated at : 2024-06-09 21:24:46
  • Link: https://android-unlock.techidaily.com/how-to-unlock-samsung-galaxy-f14-5g-phone-without-any-data-loss-by-drfone-android/
  • License: This work is licensed under CC BY-NC-SA 4.0.
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How to Unlock Samsung Galaxy F14 5G Phone without Any Data Loss